Guest Requirements & Policies
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Register on our
After registering, please wait to receive a 'Registration Complete' email from our team before calling to book your first reservation.
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Have proof of current vaccinations (required for ALL SERVICES. We must receive vaccination records BEFORE booking your pet's first reservation).
Dogs: Rabies
DHLPP/DA2PPV
Bordetella
Influenza (H3N2 or H3N2/H3N8 combo)
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Dog must be at least 16 weeks of age (except for dog training) and free of internal and external parasites
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For Boarding & Meet & Greet reservations, a $15 per pet deposit must be made before the date of check-in.
***If your dog has climbed or jumped a fence please speak to one of our teammates before booking
Cats: Rabies FVRCP
Cancellation Policy
All Boarding and Meet & Greet reservations cancelled within 48 hours will forfeit their $15 per pet deposit. For cancellations made before 48 hours, deposits will be added to your account for future services.
Overdue Pick-Up Policy
Failure to notify PetSafe Village that you cannot pick up your pet(s) when scheduled will result in a $20/day overdue pick-up fee. To avoid this fee please contact us to update your scheduled check-out date.
Holiday Policy
$50 holiday fee for pick-up/drop-off on the following days:
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Easter Sunday
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Memorial Day
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Independence Day
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Labor Day
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Friday After Thanksgiving
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Christmas Eve
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New Year’s Day and Eve
NO PICK-UP/DROP-OFF AVAILABLE ON THANKSGIVING OR CHRISTMAS DAY. SEE 2022 HOLIDAY CALENDAR HERE
PetSafe Village Policies
Reservations
- Reservations are required for all services.
- Daycare reservations may be made up to 90 days in advance.
- Boarding reservations may be made up to 1 year in advance.
Communication
- We are a 24/7 facility. However please be aware that phone calls are not answered when the lobby is closed. All voicemails will be answered the following business day.
- If your pet is staying with us overnight or on the weekends, please email us for any urgent matter.
- We use a digital report card system to update pet parents during their pet's stay. To ensure you receive these important updates, your notification settings must be turned on.
Curbside Service
- We are currently offering curbside service for all reservations and appointments.
- Please only submit the forms after you have arrived, as this is our team's notifications that you are waiting for service.
- If your pet is boarding, we will place their food and medications into a bin.
Health Requirements
- All pets visiting the facility must be in good health an must not have had a communicable condition within 30 days of visit.
- Pets that have had a recent surgery must be completely healed and free of stiches, staples, or sutures.
- Pet parents are responsible for notifying us of any and all health conditions.
- All pets must be free of fleas and ticks.
- We reserve the right to prohibit admittance for any reason, including pets lacking proof of up to date vaccinations, unaltered females in heat, pets displaying signs of untreated or potentially contagious conditions, pets with serious health conditions, aggressive or destructive behavior and/or any behavior that we deem a safety concern.
Age Requirements
- All pets must be at least 16 weeks old, except for training classes.
Spay/Neuter Requirements
- Unaltered pets are allowed in our facility.
- Females in heat are NOT allowed in the facility. If an unaltered female begins her heat cycle while staying with us, the owner will be contacted and the dog must be picked up immediately. Please plan appropriately if you have an unaltered female.
- To participate in group play, all dogs older than 6 months must be altered.
Food
- All dry food must be pre-bagged per meal or portioned out in bags no larger than gallon size. No large bags/containers of food will be allowed. There is a flat feeding fee for not following this policy.
- The following items are not allowed: raw meat, glass containers, anything that may be a choking hazard (rawhide, bones, pig ears, etc.)
- Please only bring enough food and treats for the duration of your pet's stay.
Medication
- We will administer oral and topical medications only, no injections.
- Please only bring enough medication for the duration of your pet's stay.
Belongings
- No personal belongings (beds, toys, dishes, etc.) will be allowed in the facility except food, medication, collars, harnesses, and leashes. We will provide bedding and toys to guests.
Hours of Operation
- Monday- Friday 7:00am-7:00pm
- After Hours service: check-in and check-out available outside of normal business hours for a $15 after-hours fee.
- Daycare available 8am-5pm Saturday-Sunday with no after-hours fee (Enrichment sessions only available Monday-Friday)
Rates
- Payment is due at time of pick-up.
- Boarding rates are charges per 24 hours of service.
- A credit card is required for boarding reservations. The card on file will be charged upon check-out.
- A $15 deposit per pet is required for all Boarding and Meet & Greet reservations.
- Pre-paid packages available for Daycare and Enrichment. These packages expire 90 days from the purchase date. Purchase of packages does not equate to a reservation. Reservations are required.
Cancellation Policy
- Boarding & Meet & Greets: Cancellations can be made 48 hours prior to scheduled check-in. For cancellations made before 48 hours prior to check-in, paid deposits will be added to your account for future services. No-shows and cancellations made within 48 hours of scheduled check-in will forfeit their deposit.
- Daycare & Grooming: Cancellations can be made 24 hours prior to scheduled check-in. Cancellation fee is equivalent to the scheduled service. If customer has a daycare/enrichment package on file, credits will be used in lieu of charging card on file.