Guest Requirements & Policies

  • Register on our

  • Have a credit card on file

  • Have proof of current vaccinations (required for ALL SERVICES)


        Dogs:   Rabies                                                       Cats:   Rabies

                     DHLPP/DA2PPV                                                  FVRCP

                     Bordetella (must be within 6 months)

                     Influenza (H3N2 or H3N2/H3N8 combo)

  • Dog must be at least 16 weeks of age (except for dog training) and free of internal and external parasites

***If your dog has climbed or jumped a fence please speak to one of our teammates before booking​

Cancellation Policy
All reservations cancelled within 48 hours will incur a $40 per pet cancellation fee. If you fail to check-in on your scheduled arrival date, you will automatically forfeit the boarding reservation and incur the cancellation fee.
Overdue Pick-Up Policy
 Failure to notify PetSafe Village that you cannot pick up your pet(s) when scheduled will result in a $20/day overdue pick-up fee. To avoid this fee please contact us to update your scheduled check-out date.

Holiday Policy

$50 holiday fee for pick-up/drop-off on the following days: 


  • Easter Sunday 

  • Memorial Day 

  • Independence Day

  • Labor Day

  • Friday After Thanksgiving 

  • Christmas Eve

  • New Year’s Day and Eve

Guest Requirements 
Holiday Schedule 
Training Refund Policy
Lobby Hours:
Mon-Fri 6am-6pm
(Phones are off weekends, weeknights and holidays)
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© 2020 PetSafe Village. All Rights Reserved -  10424 PetSafe Way Knoxville, TN 37932 - 865-777-DOGS(3647)  Fax: 865-777-1810