Guest Requirements & Policies

Please Review our COVID-19 Policies Here

  • Register on our

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  • Have a credit card on file

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  • Have proof of current vaccinations (required for ALL SERVICES)

 

        Dogs:   Rabies                                                       

                     DHLPP/DA2PPV                                                  

                     Bordetella 

                     Influenza (H3N2 or H3N2/H3N8 combo)

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  • Dog must be at least 16 weeks of age (except for dog training) and free of internal and external parasites

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  • For Boarding & Meet & Greet reservations, a $15 per pet deposit must be made before the date of check-in. 

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***If your dog has climbed or jumped a fence please speak to one of our teammates before booking​

Guest Portal

Cats:   Rabies              FVRCP

Cancellation Policy
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All Boarding and Meet & Greet reservations cancelled within 48 hours will forfeit their $15 per pet deposit. For cancellations made before 48 hours, deposits will be added to your account for future services. 
Overdue Pick-Up Policy
 
 Failure to notify PetSafe Village that you cannot pick up your pet(s) when scheduled will result in a $20/day overdue pick-up fee. To avoid this fee please contact us to update your scheduled check-out date.

Holiday Policy​

$50 holiday fee for pick-up/drop-off on the following days: 

 

  • Easter Sunday 

  • Memorial Day 

  • Independence Day

  • Labor Day

  • Friday After Thanksgiving 

  • Christmas Eve

  • New Year’s Day and Eve

NO PICK-UP/DROP-OFF AVAILABLE ON THANKSGIVING OR CHRISTMAS DAY. SEE 2020 HOLIDAY CALENDAR HERE