F.A.Q.
I'd like to board my dog/cat. What do I do?
Welcome to PetSafe Village! Boarding your pet with us is a super-easy 3-step process:
- Please review and comply with our Rules. Your pet must have a current DHLPP, Bordetella, and Rabies vaccine.
- Please complete our Registration Packet.
- Give us a call at 865-777-3647 to make your reservation.
Can I tour your facility before committing to boarding my pet?
Yes, absolutely! We love to give tours of our clean, state-of-the-art facility. Tours are given Monday through Friday from 7am to 6pm.
What kind of accommodations are best for my dog?
Just review our lineup on the accommodations page. Your dog gets complete pampering in our Luxury or Executive Suites , or he'll be very comfortable in a Standard kennel (consider some a la carte upgrades like an afternoon treat).
Can I bring my pet's bedding?
Yes. We recommend bringing bedding that is easily washable and has little value to you as it is not uncommon for pets to chew up bedding when in a new environment.
Can the staff administer my pet's medication?
Yes. Additional fee will apply. We are unable to give any kind of injectable medication. If your pet is on an extensive medication plan please speak to one of our customer service representatives before booking an appointment to ensure that we can properly care for your pet.
Can I bring my pet's own food?
Yes. All food must be pre-bagged by the meal.
If my pet stays the weekend, can he also get groomed?
Yes, just notify us that you'd like grooming to be scheduled.
Can I call to check in on my pet?
Yes, of course. Pet parents frequently want to hear how it's going; we'll give you a complete report.
My pet has a special need. Can you accommodate us?
We pride ourselves on handling special requests. Please speak with a customer service representative prior to your visit to ensure that we can meet your needs.
What holidays are included in PetSafe Village's holiday periods?
New Year's Eve, New Year's Day, Knox County Spring Break, Memorial Day weekend, July 4th weekend, Knox County Fall Break, Thanksgiving weekend, Christmas Eve, Christmas Day. View 2013 holiday schedule.
On which days will I be charged the $50 holiday fee if I want to drop-off or pick-up my pet?
New Year's Eve, New Year's Day, Memorial Day, July 4th, Labor Day, Day After Thanksgiving, Christmas Eve.
Why am I paying the holiday fee?
This is a convenience fee that allows us to have just enough staff on board to care for your beloved pets.
When is drop-off/pick-up not available?
Thanksgiving Day and Christmas Day (Begins at 6pm day before holiday and lasts till 8am on the day after the holiday).
What is a VIP service?
A 10-minute supervised playtime. We can play fetch with your pet, give them a brush-out, or whatever activity you request.
What is a solo playtime?
15-20 minute unsupervised playtime in a play yard.
What is a tuck-in?
Late night (10:30-11:30) potty break with bedtime treat.
What is the PSV Promise?
A boarding insurance policy to ease your mind. PetSafe Village will pay up to $500 for any veterinary care provided by a licensed veterinarian for the care or treatment of a boarded pet for any injury of the pet incurred while the pet is boarding at PetSafe Village. Exceptions to the coverage are: 1. Pre-existing health conditions (such as gastric upset/issues i.e.: colitis, IBS), injury, illness, or death resulting from incidents occurring before the arrival date. 2. Gastric dilation-volvuls (bloat). 3. PSV Promise will not cover bordetella/bronchiseptica/tracheobronchitis/parainfluenza/mycoplasma (Kennel Cough).
Why do you not take new pets over the age of 10?
Boarding is naturally a stressful event for any pet, even ones that board often. Not only are we un-familiar with new pets, but your pet is unfamiliar with us and our facility which compounds their stress level. Stress levels affect older pets differently. Since we do not know the baseline behaviors and habits of new pets it may be difficult for us to give your pet the proper care they need and deserve. We recommend that older pets board at your vet's office.
Why don't you accept females in heat at your facility?
Not only are females in heat a flight risk due to seeking a mate, but they also disrupt dogs within the facility. For the safety and well-being of all dogs in our facility we can not accept females during their heat cycle.
Can my dog stay in the same suite as my friend's dog?
No. For the safety of all our guests we only board dogs in the same suite if they live in the same household together. Boarding is a stressful event that can cause friction between dogs that are not used to being in confined, unsupervised areas together.
Why does my dog have to go through another meet & greet for camp if he hasn't been within the last 30 days?
Dog behaviors are ever changing and evolving, same with our pack. Meet & Greets ensure the safety of all our campers.
Are Bearden Hill camp passes transferable to the west location?
No, Bearden Hill has a different pricing structure than the west location. Even though the passes are non-transferable you are able to hold a pass for each location.
Why do you require Bordetella to be given every 6 months when my vet said my dog only has to have it once a year?
PetSafe Village follows the American Veterinary Medical Association's vaccination guidelines.